PRESS: IG Group faces criticism after clients hit by refunding errors

(Alliance News) - IG Group PLC is under fire from clients who have seen funds incorrectly removed ...

Alliance News 26 April, 2024 | 2:56PM
Email Form Facebook Twitter LinkedIn RSS

(Alliance News) - IG Group PLC is under fire from clients who have seen funds incorrectly removed from their accounts and not refunded more than a week later, the Financial Times reported on Friday.

The London-based company, which offers investing and spread betting services, is currently manually refunding clients after an IT glitch resulted in money being mistakenly removed from a number of Isa accounts, the report said. 

Two IG clients told the FT they were incorrectly paid double the amount they should have been for a trade placed this month. While the error was corrected on the day, a few days later the amount was withdrawn from both their accounts a second time. 

https://www.ft.com/content/a5a34e16-0eec-4dbc-932d-69b239cee6ff

IG Group said it is aware of a technical issue with the settlement of a number of share trades that resulted in duplicate credit and debit of funds. It said it believes around 50 clients have been affected.

"The resolution is currently being worked through and we have been in contact with the affected clients. We will contact them again to keep them updated on the resolution," the company said.

Shares in IG Group rose 0.8% to 738.50 pence each in London on Friday.

By Jeremy Cutler, Alliance News reporter

Comments and questions to newsroom@alliancenews.com

Copyright 2024 Alliance News Ltd. All Rights Reserved.

Email Form Facebook Twitter LinkedIn RSS

Securities Mentioned in Article

Security Name Price Change (%) Morningstar
Rating
IG Group Holdings PLC 976.00 GBX 0.88 -

About Author

Alliance News

Alliance News provides Morningstar with continuously updating coverage of news affecting listed companies.

© Copyright 2024 Morningstar, Inc. All rights reserved.

Terms of Use        Privacy Policy        Modern Slavery Statement        Cookie Settings        Disclosures